Terms & Conditions – Juice Cup

Last Updated: 18/12/2025

Welcome to Juice Cup, a store specializing in freshly prepared natural fruit juices made from fresh fruits. By using our website or placing an order, you agree to the following terms and conditions:

1. Definitions

• Store: Refers to Juice Cup across all platforms.

• Customer: Any individual placing an order or using the store’s services.

• Products: Fresh juices, special blends, and optional add-ons.

2. Acceptance of Terms

• Using the website or completing an order indicates full acceptance of these terms.

• Juice Cup reserves the right to update or modify these terms at any time without prior notice.

3. Nature of Products

• All juices are freshly prepared upon order using natural fruits.

• Taste, texture, and appearance may vary slightly due to seasonal fruit availability.

• Product images are for illustration purposes only.

4. Orders & Payment

• Orders are prepared only after payment confirmation.

• Special or bulk orders may require full advance payment.

• The store reserves the right to cancel any order due to ingredient unavailability, with a full refund issued.

5. Delivery & Collection

• Delivery times are scheduled based on daily order volume.

• Customers must receive their order immediately to maintain quality.

• Juice Cup is not responsible for any quality changes due to delayed collection or improper storage after delivery.

6. Pricing

• Prices are subject to change without prior notice.

• Promotions and discounts are limited-time offers and subject to availability.

7. Health & Safety

• Juice Cup follows strict hygiene and food safety standards.

• The store is not responsible for health issues resulting from improper storage after delivery.

• Customers must inform the store of any food allergies before placing an order.

8. Intellectual Property

All content, images, recipes, and branding related to Juice Cup are the exclusive property of the store and may not be used without permission.

Privacy Policy – Juice Cup

Juice Cup is committed to protecting your privacy and personal information.

1. Information We Collect

• Name

• Phone number

• Delivery address

• Order details

• Any notes provided by the customer

2. How We Use Your Information

Your information is used to:

• Prepare and deliver orders

• Communicate regarding order status

• Improve our services

• Comply with legal requirements

3. Data Protection

We apply appropriate security measures to protect personal data from unauthorized access.

4. Sharing Information

Customer information may be shared only with:

• Delivery service providers

• Legal authorities when required

We do not sell or share customer data with third parties for marketing purposes.

5. Customer Rights

Customers have the right to:

• Request correction of personal information

• Request deletion of personal data (unless linked to an active order or legal obligation)

Return & Exchange Policy – Juice Cup

Due to the nature of freshly prepared food products, the following policy applies:

1. Return Policy

❌ Returns are not accepted once the order has been delivered, as all products are fresh and perishable.

2. Exchange Policy

Exchanges are allowed only in the following cases:

• Incorrect order delivered

• Product arrived damaged or spilled

Issues must be reported within 30 minutes of delivery, with clear photo evidence.

3. Damaged or Incorrect Orders

If an issue occurs:

• Contact the store immediately

• Provide photos of the order

• The case will be reviewed

• A replacement or refund will be provided based on evaluation

4. Order Cancellation

• Orders may be canceled within 30 minutes of confirmation.

• Once preparation has started, cancellation or refunds are not possible.

5. Delivery Fees

• Delivery fees are non-refundable.

• If the error is from the store, Juice Cup will cover the replacement delivery cost.

For orders or inquiries:
📞 96566638397